Modern Performance Shipping procedures*Note: Modern Performance ships with US Postal Service, and Fedex. Items being drop shipped by a manufacturer may arrive by UPS, DHL, or another reliable shipping source as well as those listed before. We do our best to ship the same day parts are ordered. We are open Monday-Friday so if you order on a weekend or after we close, we'll begin working on the order the next business day. We send out tracking information in large batches to customers at the close of our business day.
Please make sure to inspect all items you receive to make sure they are not damaged or incorrect. Do not install any parts you believe to be damaged or incorrect. Modern Performance will not be held liable for any damages that may occur due to installation of damaged or incorrect parts.
If you receive an item that is incorrect, please contact Modern Performance immediately. You can simply reply to your order confirmation email. Depending on the item, most times we will reship the correct item with a FedEx pre-paid shipping label. Once the new item is received, place the item in the same box you received it in and place the label on the box. The box may be dropped off at any local FedEx/Kinkos location and will be automatically returned to us. No further action is needed. If you ordered an item incorrectly, it is your sole responsibility to get the item back to us for exchange.
If you receive an item that is damaged during shipping, please contact the appropriate freight carrier to file a damage claim. Most claims must be submitted within a 24-hour period. If you do not report the damage to the freight carrier within the 24-hour period, then all damaged items will not be accepted for return and become the sole responsibility of the receiver. Modern Performance and the respective freight carrier are not responsible for any damaged products that are not processed for a damage claim within the 24-hour period. In some cases, a partial credit may be applied if you wish to keep a damaged item. Also, a partial credit may be applied if a damaged item can be repaired locally. Please contact Modern Performance for more details.
If an order has shipped and you have not received it, please contact Modern Performance immediately. We will further discuss the situation. If you received a tracking number for your shipment and the shipment was lost in transit or stolen from your property, please contact the appropriate freight carrier to file a lost/stolen claim. Most claims must be submitted within a 24-hour period. If you do not report the loss to the freight carrier within the 24-hour period, then all lost/stolen items will not be replaced. Modern Performance and the respective freight carrier are not responsible for any lost/stolen products that are not processed for a lost/stolen claim within the 24-hour period.
Returns & Exchanges
If you are not satisfied with a product, or would like to exchange it for a different product, you may ship it back to our Houston address at your expense. All returns are subject to a 20% restocking fee; however, this fee will be waived when making an exchange or requesting store credit.
You will only receive credit for your return if it meets the following criteria. Please contact us before shipping your return if you have any questions or concerns regarding these requirements.
You may ship your return by any reliable carrier (FedEx, UPS, US Postal, etc.). We strongly recommend saving the tracking information provided by the carrier, and monitoring the delivery status of your return.
All products are covered by their respective manufacturer's warranty unless otherwise noted. Please refer to the manufacturer of the product for all warranty issues or claims.