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Shipping/Return Policy
*Note: Modern Performance uses FedEx as the primary shipping method. Most international
orders are shipped via United States Postal Service. Items being drop shipped
by a manufacturer may arrive by UPS, DHL, or another reliable shipping source
as well as those listed before. Freight items are shipped by R&L Carriers
or Team Air Express.
Please make sure to inspect all items you receive to make sure they
are not damaged or incorrect. Do not install any parts you believe to be damaged
or incorrect. Modern Performance will not be held liable for any damages that
may occur due to installation of damaged or incorrect parts.
Incorrect Items
If you receive an item that is incorrect, please contact Modern Performance
immediately. Depending on the item, most times we will reship the correct item
with a FedEx pre-paid shipping label. Once the new item is received, place the
item in the same box you received it in and place the label on the box. The
box may be dropped off at any local FedEx/Kinkos location and will be automatically
returned to us. No further action is needed. If you ordered an item incorrectly,
it is your sole responsibility to get the item back to us for exchange.
Damaged Items
If you receive an item that is damaged during shipping, please contact the appropriate
freight carrier to file a damage claim. Most claims must be submitted within
a 24-hour period. If you do not report the damage to the freight carrier within
the 24-hour period, then all damaged items will not be accepted for return and
become the sole responsibility of the receiver. Modern Performance and the respective
freight carrier are not responsible for any damaged products that are not processed
for a damage claim within the 24-hour period. In some cases, a partial credit
may be applied if you wish to keep a damaged item. Also, a partial credit may
be applied if a damaged item can be repaired locally. Please contact Modern
Performance for more details.
Lost Items
If an order has shipped and you have not received it, please contact Modern
Performance immediately. We will further discuss the situation. If you received
a tracking number for your shipment and the shipment was lost in transit or
stolen from your property, please contact the appropriate freight carrier to
file a lost/stolen claim. Most claims must be submitted within a 24-hour period.
If you do not report the loss to the freight carrier within the 24-hour period,
then all lost/stolen items will not be replaced. Modern Performance and the
respective freight carrier are not responsible for any lost/stolen products
that are not processed for a lost/stolen claim within the 24-hour period.
Returns
If you are unsatisfied with an item, please return the item back to Modern Performance.
Our address is 9531 Town Park Dr Houston, TX 77036. You are responsible entirely
for shipping the item back to us. You may return merchandise to Modern Performance
by FedEx, UPS, US Postal Service or any other reliable shipping company you
wish to use. All returns must be made in original condition and include all
accessories. Any used or damaged items will not be accepted for return. You
will receive a credit for your purchase only if it meets this criterion. All
returns are subject to a 20% restocking fee. The fee will be waived if the items
being returned are exchanged for other merchandise, regardless of value.
Warranty Issues
All products are covered by their respective manufacturer’s warranty unless
otherwise noted. Please refer to the manufacturer of the product for all warranty
issues or claims. |